Privacy policy

Introduction

Welcome to the RocklandMD Surgery Center website. By browsing our website, you agree to the following terms and conditions. If this is not your intention, please leave the site.

Intellectual Property Notice

The RocklandMD Surgery Center website and all content disseminated or accessed through it are protected by copyright. Any adaptation or distribution is prohibited unless prior authorization has been obtained.

Disclaimer

RocklandMD Surgery Center does not guarantee the accuracy, relevance, or reliability of the website’s content, nor the errors or omissions it may contain. The information on the website cannot be interpreted as legal advice. RocklandMD Surgery Center disclaims all liability for its use.

Protection of Personal Information

This personal information protection policy (hereinafter the “Policy”) outlines how RocklandMD Surgery Center Inc. collects, uses, communicates, retains, and destroys your personal information. For readability, we will occasionally use “we” or “the center” in the Policy.

We may provide additional information about how we handle your personal information at the time of collection and may seek your specific consent regarding the collection, use, communication, and retention of your personal information.

The Policy applies to the personal information we collect in any manner, be it in person, by phone, email, or through our website.

By accepting this Policy or providing us with personal information after having the opportunity to review the Policy or any other related notice, you consent to your personal information being processed in accordance with the Policy.

Feel free to contact our personal information protection officer for any questions or comments regarding the Policy, how we handle your personal information, or to exercise your rights concerning your personal information.

All employees and staff members at the center play an important role in maintaining confidentiality. Within our center, the person responsible for supervising data protection is Dr. Fernand Taras.

You can reach our personal information protection officer by email at confidentialite@rocklandmd.com or by mail at 115A-100, chemin Rockland, Ville Mont-Royal, Quebec, H3P 2V9.

1) Staff Training

We train and raise awareness among staff members and our professionals through the following activities:

• Annual reminder of confidentiality obligations.
• Cybersecurity and personal information protection training.

2) Important Definitions

In the Policy, “Confidentiality Incident” means: (i) unauthorized access to personal information; (ii) unauthorized use of personal information; (iii) unauthorized communication of personal information; or (iv) loss or any other breach of personal information protection.

“Personal Information” means any information that relates to an individual and allows, directly or indirectly, their identification.

3) How We Handle Your Personal Information

Collection of Personal Information

In the course of its activities, RocklandMD Surgery Center collects various personal information. Consent to collect this data is generally obtained before collection, either implicitly or explicitly.

Personal information is usually collected directly from the individual requesting the service. In exceptional cases, personal information may be received from an authorized third party.

The personal information we collect includes:

• Name and contact details;
• Home address;
• Email address;
• Parents’ first and last names;
• Demographic data (Gender, date of birth);
• Billing information;
• Health insurance number;
• Medical records and notes;
• Medical examination results.

When collecting personal information, RocklandMD Medical Center staff inform the individuals concerned about:

• The purposes for which the personal information is collected;
• The means by which personal information is collected;
• The persons with access to personal information;
• The right to withdraw consent to the use and/or communication of personal information.

Anyone can refuse to consent to the collection, use, and/or communication of personal information. You can withdraw your consent at any time by contacting the data protection supervisor at the address mentioned above.

4) Use of Personal Information

The center may use personal information for the following purposes:

• To provide and maintain our medical service, including follow-ups.
• To communicate with you by email, phone, SMS, or other equivalent electronic means.
• To provide you with news, special offers, and general information about other goods, services, and events we offer, unless you have opted out of receiving such information.

5) Access to Personal Information

Personal information is securely stored on appropriate software based on the type of personal information. Access to personal information on different software is restricted to users who need it to perform their duties. Each access is protected by a unique password. All accesses are revoked promptly when the person is no longer an employee or freelancer at RocklandMD Surgery Center Inc. Access management for different software is handled by the information technology team.

We may share your personal information in the following situations:

• With service providers: We may share your personal information with service providers to provide the services you request. The different providers and their security measures are detailed in section 6 below.
• With affiliated companies: We may share your personal information with our affiliates, in which case we will require those affiliates to comply with this Privacy Policy. Affiliates include our parent company and all subsidiaries or other companies we control or are under common control with.
• With courts, authorities, and other agencies: In certain situations, we must share personal information with courts, law enforcement authorities, and other agencies. This sharing may be mandatory to respond to requests, warrants, and orders, or to comply with our insurance obligations.

Medical record-related personal information is retained as long as necessary according to applicable provincial medical regulatory rules.

All other personal information is retained as long as necessary in accordance with applicable laws.

When the retention of this personal information is no longer necessary, RocklandMD Surgery Center Inc. ensures it is securely destroyed.

6) What Technological Products We Use

7) Security Measures and Inherent Risks

We follow industry standards to protect the information we collect and receive. Specifically, we have appropriate physical, technical, computer, and administrative safeguards in place to protect your personal information against confidentiality incidents. All employees and service providers at RocklandMD Surgery Center have signed confidentiality agreements and are committed to complying with the strictest personal information security policies.

Despite these measures, given the inherent risks associated with the use of computer systems, we cannot guarantee the security and confidentiality of the information you transmit or provide, and you do so at your own risk. If you have reason to believe that personal information has been compromised, please contact us using the contact information above.

8) Complaint Management

Any complaint regarding the management of personal information by RocklandMD Surgery Center Inc. must be made in writing and addressed to the personal information protection officer by email at confidentialite@rocklandmd.com or by mail at the address mentioned above.

All complaints are treated confidentially. Only the information necessary to process the complaint will be shared with RocklandMD Surgery Center Inc. staff members who need to know it to perform their duties.

The processing time is 45 days from the date of receipt of the complaint or question.

9) Application

This policy applies to the directors, employees, clients, consultants, and subcontractors of RocklandMD Surgery Center Inc.

It is implemented for all personal information and confidential data that the center collects, manages, and uses.

Last updated: 2024-07-09